TERMS & CONDITIONS

BY MAKING A BOOKING YOU ACCEPT THE BELOW TERMS & CONDITIONS:

LEGAL DISCLAIMER

The contract entered into is between BANNAU and the person making the booking - who must be over 18 years old. The person named on the booking must be staying in the accommodation and not booking for a third party.

Throughout Amman, Cennen and Tywi Shepherds Huts will be referred to as the ‘Huts’.

This contract is for a short term holiday let only. By continuing with the booking and paying the deposit this contract becomes effective and we assume you have read all information fully and agree to our terms & conditions, including our hot tub rules of use where applicable.

BOOKINGS & PAYMENT
We require a 50% non-refundable deposit to be paid at the time of booking, the full balance is then due 30 days before arrival. For bookings made with less than 30 days before arrival we require payment in full to secure your dates.

If we do not receive the full balance by 30 days before arrival, we will assume you have cancelled your holiday and will release the dates.

PRICES

The price of the accommodation includes electricity, linen, towels, heating and hot water unless we specify otherwise. Logs will be provided for the woodburning hot tub in accordance with our fair usage policy.

By making your booking our agreement is a legal contract.

CANCELLATION & INSURANCE

Cancellation by You - If you cancel your holiday at any time before your arrival date your deposit is non-refundable. BANNAU will allow the original booking to be transferred to another date, subject to availability. This is a one-time only offer.

Bookings are not transferable to another guest without our prior agreement in writing. If you are concerned about the prospect of cancellation, please take out holiday insurance.

Cancellation by Us - In the unlikely event that BANNAU have to cancel your booking we will refund any monies paid to us by you. BANNAU reserves the right to cancel or alter a booking made by you at short notice, in the interest of safety or any other reason beyond our control. Our liability would not extend beyond this refund. BANNAU reserves the right to cancel a holiday where full payment has not been received in accordance with these terms, we will also request to have any charges paid if any are incurred due to or because of a missed or declined payment.

We are unable to refund any monies paid in the event of a Force Majeure.

BANNAU do not provide insurance. We strongly recommend that you take out holiday insurance.

GUEST NUMBERS

Under no circumstances will the number of guests staying in the accommodation exceed the number on the booking form.

The Huts each sleep 2 people. You will be asked to leave immediately, with NO REFUND, if the accommodation exceeds this.

Name, address and date of birth of the person booking/staying must be given at the point of booking and is non-transferable unless agreed in writing. We reserve the right to refuse or revoke bookings from parties, which may in our opinion prove unsuitable as a result of their behaviour or otherwise in our holiday accommodation or does not comply with the terms and conditions.

ARRIVAL/DEPARTURE

Your accommodation will be available to you from 3pm on the day of arrival, unless otherwise pre-arranged. Please be ready to leave the property by 10.30am on the day of departure.

CARE OF THE PROPERTY, EQUIPMENT & YOURSELVES

By booking and coming to BANNAU you agree to be responsible for your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to the Huts and facilities.

When using the firepit/BBQ and/or the wood burning hot tub please ensure your safety at all times and agree to the terms and conditions below. BANNAU accept no responsibility for any injury caused when using the firepit/BBQ, wood burning hot tub or any equipment supplied. By booking you agree to observe the terms and conditions in relation to these items as set out below.

FIREPITS/BBQ

Please only use the designated firepit/BBQ. Do not move the position of the designated firepit/BBQ. Do not leave your firepit/BBQ unattended. By lighting it you accept full responsibility for it. BANNAU accepts no liability for injury or damage caused using the firepit/BBQ. You are not permitted to bring your own BBQ. Charcoal is available to buy from BANNAU.

WOOD FIRED HOT TUBS

The hot tub water will be emptied and thoroughly cleaned after each guest stay. Full instructions are supplied for you to follow. We supply enough wood for the hot tub (included in the price of your stay, unless stated otherwise) to maintain the fire for 4 hours from the time of lighting if the fire is run sensibly. If you require more wood it can be purchased on site.

HOT TUB RULES OF USE

If you are pregnant please seek the advice of your midwife before using the hot tub.
Persons with heart disease, diabetes, low or high blood pressure, or any serious illness should not enter the hot tub without prior consultation with their doctor.
People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub because of the possibility of spreading infection.
Do not use the hot tub if you have had diarrhoea within the last 14 days.
The heat of the hot tub water speeds up the effects of alcohol and can cause sleepiness, dizziness and unconsciousness.
Never use the hot tub while using or after using narcotics or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure.
The hot tub is provided for relaxation purposes. Jumping in and excessive splashing is strictly forbidden. If the water drops below the top pipe significant damage will be caused to the wood fire. If this happens we will seek to recover replacement costs.
You should limit your time in the hot tub to a maximum of 45 minutes as extending this time can affect your inner organs and cause fever-like conditions.
Shower with soap and water before and after using the hot tub.
When the tub is not in use please make sure the cover is on fully.
We advise that you don't use the hot tub alone.
Avoid using the hot tub immediately after a heavy meal
Take care when entering and leaving the hot tub. When leaving the hot tub leg muscles may be relaxed enough to make you unsteady.
Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate.
Never use glass near/in the hot tub as broken glass can cause a risk to people in barefoot and is very difficult to see within the hot tub water.
Take care on the decking by the hot tub as water from the tub can cause it to be slippery.
Do not use any electrical appliances near/in the hot tub.
If any allergic reaction occurs leave the hot tub and rinse off in the shower. If the reaction persists please let us know as soon as possible.
If any fault or damage occurs with the hot tub stop using it and please contact us at the earliest opportunity.
Ensure no contaminants i.e. bubble bath, alcohol, oils etc are placed in the water as this can upset the natural balance of the water.
Take care when near the wood burner, fire, surround or chimney. These become VERY hot when in use. The inlets inside the tub also become very hot and care needs to be taken around them.
Use the safety gloves provided in the fire pit box when opening the wood burners door, adding logs or tending to the fire. Do not attempt to open the door without the gloves.
Check the temperature of the water carefully prior to entering the hot tub & throughout your time in the tub.
Do not stay in the water if the temperature rises above 39 degrees or if you don’t feel comfortable. Cold water can be added at any time.
DO NOT light the fire if the water is not fully covering the top hole in the tub.
Always ensure water is covering the top hole inside the tub, including when you have finished using it.
DO NOT empty the water out of the tub under any circumstances. This will cause damage to the wood burner.
If any extra cleaning above & beyond what we expect from normal usage is needed we reserve the right to ask for the cost of this to be covered.

From lighting the fire through to the tub being ready to use takes approximately 1.5 to 2.5 hours. (1.5 hours if previously used).

For your information – the process of filling the tub will be done by BANNAU.

Please do not leave the firepit/BBQ or wood burning hot tub unattended at any time and ensure it is fully out when you are finished using it.

BREAKAGES

All contents & equipment must be left clean & tidy on departure and fridge emptied. Any damages or breakages in the property are the responsibility of you & the members of your party that have caused the damage/breakage. A breakage bond of £50.00 will be charged to the payment card on arrival. The bond will be fully refunded after departure should the accommodation be of a satisfactory standard. Payment will also be demanded subject to any incurred losses, not limited to the loss of rental, interest, & other consequential charges as may be incurred by BANNAU.

Minor breakages are not usually charged for being reasonable wear & tear but we request that you inform us of any breakages before departure.

RECYCLING & RUBBISH

All rubbish must be recycled. Bins will be provided for tins, plastic, paper, cardboard (MIXED RECYCLING), glass, food waste etc. Only items that are not recyclable, can be placed in the landfill bin. This is our commitment to Sustainable Living.

SMOKING

We operate a NO SMOKING POLICY throughout our accommodation, this includes vaping. In the event of any member of your party breaching this we will make a charge for additional cleaning & damage caused as a result.

SITE INFORMATION

We operate a quiet site policy. We ask that you respect other guests & our neighbours by not playing loud music or making excessive noise at any time. Our accommodation is not suitable for hen/stag parties. Noisy guests who disturb other guests and neighbours will be asked to reduce the noise and if they fail to do so they will be asked to leave, WITHOUT A REFUND.

PARKING

Parking is available on site. One car park space is available per Hut unless otherwise arranged. Vehicles and their contents are left at owners' own risk. BANNAU do not accept any liability for any loss or damage to vehicles or their contents parked in the car park, or any injury caused.

DOG POLICY

We do not permit dogs onsite.

RIGHT OF ENTRY

The owners of BANNAU reserve the right to enter the accommodation at any time for the purpose of emergency repairs should they become necessary. They will obviously respect your right to privacy, confidentiality and accommodate any reasonable request as to timing or arrangements in this.

The accommodation must be securely locked when you and the members of your party are out and care taken not to expose the property to any fire risk or other risk such as flooding. The owners reserve the right to retake possession of the accommodation at any time for any reasonable reason in particular if misconduct has arisen in or around the accommodation.

DESCRIPTIONS

The owners of the property make every effort to describe it fairly but also anticipate possible changes. All information published is given in good faith and is correct at the time of publication, but the owners cannot be held responsible for changes beyond their control or which may become known after publication without reasonable opportunity for updating literature/information.

LIABILITY

We do not accept liability for any damages, loss or injury to any member of your party or any vehicles or possessions whilst staying at BANNAU.

Electricity and water are included in the price of your stay. In the case of a fault/disruption with a supply of utilities from outside providers we cannot be held responsible and will not be liable for compensation. Although we will do our best to liaise with the appropriate companies and keep you informed.

COMPLAINTS PROCEDURE

You must inform the owners immediately if a problem arises and every effort will be made to rectify it as soon as possible so that you can enjoy the rest of your holiday. In the event of breakdown of domestic appliances, plumbing, wiring, or any unforeseen occurrence or circumstance the owners will not be required to pay compensation of any kind.

Please note that we will not accept responsibility for any matter of which you are aware of but do not bring to our attention during your stay.

We reserve the right to update out terms and conditions as appropriate and without notice.

Dated - July 2024

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